Privacy Policy

This Privacy Policy explains how Fexistrade ("we," "us," "our") collects, uses, discloses, and protects your personal information when you use our website, platform, and related services (the "Services"). By using the Services, you agree to the collection and use of information as described in this policy.

We collect the following categories of information:

• Identity data — name, date of birth, government-issued ID, and a photo/selfie submitted for identity verification.
• Contact data — email address and phone number.
• Account & transaction data — login credentials, trading activity, deposit and withdrawal history, and wallet or payment method details.
• Technical data — IP address, device and browser type, operating system, and general usage data collected via cookies and similar technologies.
• Communications — records of your correspondence with our support team.

We use the information we collect to:

• Create and administer your account, and verify your identity as required by our AML/KYC Policy.
• Process deposits, withdrawals, trades, and other transactions you request.
• Detect, investigate, and prevent fraud, money laundering, and other prohibited activity.
• Provide customer support and respond to your inquiries.
• Improve, secure, and maintain the platform.
• Send you service-related communications and, where you've consented, product updates.
• Comply with legal and regulatory obligations.

We may share your information with:

• Identity verification and fraud-prevention providers, to complete KYC checks.
• Payment processors and banking partners, to process deposits and withdrawals.
• Regulators, law enforcement, or other authorities, where required by law or a valid legal process.
• Service providers who support our infrastructure (e.g. hosting, analytics), under confidentiality obligations.

We do not sell your personal information to third parties for marketing purposes.

We retain personal information for as long as your account is active and for a further period afterward as required to meet our legal, regulatory, tax, accounting, and AML record-keeping obligations, or to resolve disputes and enforce our agreements. When information is no longer required, we securely delete or anonymize it.

We use cookies and similar technologies to keep you signed in, remember your preferences, understand how the platform is used, and improve performance. You can control cookies through your browser settings; disabling certain cookies may affect platform functionality.

We apply industry-standard safeguards — including encryption in transit and at rest, access controls, and monitoring — to protect your information from unauthorized access, alteration, or disclosure. No system is completely secure, and we encourage you to also take steps to protect your account, such as using a strong, unique password and enabling two-factor authentication.

Depending on your jurisdiction, you may have the right to access, correct, delete, or export your personal information, and to object to or restrict certain processing. To exercise any of these rights, contact us through our Support page.

Note that we may be unable to fully delete information that we are required to retain for legal, regulatory, or AML/KYC purposes.

The Services are not directed at, and may not be used by, anyone under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a minor, we will take steps to delete it.

As a platform serving users globally, your information may be transferred to and processed in countries other than your own. Where this occurs, we take steps to ensure your information receives an appropriate level of protection consistent with this policy.

We may update this Privacy Policy from time to time. If we make material changes, we will notify you through the platform or by email before the changes take effect.

For any questions about this Privacy Policy or how we handle your data, contact us at privacy@fexistrade.com or through our Support page.